Operated by Sumi Ventures • Effective Date: 15 September 2026
At SumiKart, operated by Sumi Ventures, we aim to provide quality products and a smooth shopping experience. If you are not satisfied with an eligible purchase, you may request a refund in accordance with this policy.
For eligible products, refund requests should be submitted within 7 days of delivery.
For hygiene-sensitive, consumable, opened, used, or damaged products, refunds may not be accepted unless the product was defective, damaged during transit, or incorrectly supplied.
Please contact us with your order number, customer name, registered mobile number or email address, reason for the refund, and photographs/videos of the product if applicable. Additional information may be requested for verification.
Once a refund is approved, SumiKart will initiate the refund to the original payment method wherever technically possible. Refund processing may take up to 7 working days after approval. The actual time for the amount to appear in the account may depend on the bank or payment service provider.
Orders may be cancelled before dispatch, subject to order status. If payment has already been made and the cancellation is approved, the eligible amount will be refunded.
Refunds may not be provided where the product has been used or damaged after delivery, opened where opening makes it unsuitable for resale, returned without prior approval, or the request is made outside the applicable period, except where required by applicable law.
SumiKart, operated by Sumi Ventures, respects your privacy and is committed to protecting the personal information you provide while using our website.
We may collect your name, mobile number, email address, billing address, shipping address, order details, payment and transaction information, account/login information, customer-support communications, and technical information such as IP address, browser and device information and cookies.
We use information to process and fulfil orders, process payments, arrange shipping, provide customer support, manage accounts, process refunds/returns/cancellations, prevent fraud, improve our services, comply with legal requirements, and send permitted promotional communications.
Payments may be processed through third-party payment service providers such as PhonePe. SumiKart does not intend to store complete debit-card, credit-card, UPI PIN, CVV or other sensitive payment authentication information on its servers. Such information is handled by the relevant payment provider according to its security practices.
SumiKart may use cookies and similar technologies to maintain sessions, operate the shopping cart, remember preferences, improve functionality, understand website usage and improve security.
Necessary information may be shared with trusted service providers involved in payment processing, shipping, hosting/infrastructure, customer support, security/fraud prevention, and legal or regulatory compliance. We do not sell personal information to third parties.
We use reasonable technical and organizational measures to protect personal information. Information is retained only as long as reasonably necessary for services, business and legal obligations, dispute resolution and transaction records.
Subject to applicable law, customers may request access, correction or deletion of certain personal information or withdraw consent where applicable.
Policy changes will be published on this page with a revised effective date.
For eligible products, return requests must be submitted within 7 days from the date of delivery.
A return may be accepted when the wrong product was delivered, the product is defective or damaged, the product was damaged during transportation, or the product received is materially different from the product ordered.
The product should preferably be returned in its original packaging along with accessories, labels and other items supplied with the order.
Due to hygiene, safety and product-specific considerations, opened or used hygiene products, consumables, products damaged after delivery due to customer handling, products without required original packaging, and products specifically marked as non-returnable may not be eligible for return.
If a product arrives damaged or defective, customers should contact SumiKart as soon as possible with photographs/videos.
Notice: Products should not be sent back without return instructions.
After the returned product is received and inspected, SumiKart will determine whether the return qualifies for a refund or replacement. Approved refunds will be processed according to the Refund Policy.
SumiKart, operated by Sumi Ventures, ships orders to serviceable locations within India through logistics and delivery partners.
Orders are normally processed and prepared for dispatch within 2 working days after successful payment confirmation. Orders placed on weekends, public holidays or during exceptional circumstances may require additional processing time.
Our normal shipping/dispatch processing time is approximately 2 working days. Actual delivery time depends on the delivery location, courier availability, product availability, weather, public holidays, transportation delays and other circumstances outside our reasonable control. Any delivery date shown during checkout is an estimate.
Applicable shipping charges will be displayed during checkout before an order is placed. Charges may vary based on delivery location, order value, product weight and applicable offers.
Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp or their SumiKart account.
Customers are responsible for providing a complete and accurate delivery address and contact number. SumiKart may not be responsible for delays or additional costs caused by an incorrect or incomplete address.
If an order is significantly delayed or appears lost, customers should contact SumiKart customer support. SumiKart will coordinate with the delivery partner and take appropriate action. If a package is visibly damaged at delivery, customers should document the condition and contact SumiKart as soon as possible.
Company: Sumi Ventures / SumiKart
Website: https://sumikart.com
Email: enquiry@sumiventures.in
Phone: +91 9514707088