7-Day Refund Guarantee: We offer a hassle-free 7-day refund policy from the date of order delivery for damaged, defective, or incorrect items received.
1. Overview
At SumiKart (operated by Sumi Ventures), we strive to provide the highest quality household and hygiene essentials. If you are not completely satisfied with your purchase or have received a defective, damaged, or incorrect item, we are here to assist you with our straightforward refund procedure.
2. Refund Eligibility & Conditions
To qualify for a refund, the following conditions must be met:
- Your refund or return request must be raised within 7 calendar days from the date of delivery.
- Items must be unused, in the same condition as received, and in original packaging (including outer carton, barcodes, and tags intact).
- Due to hygiene and sanitary safety standards, disposable tissue products that have been unsealed or used cannot be refunded unless proven to be damaged or defective on arrival.
- A valid proof of purchase (Order ID, invoice, or registered email/mobile number) is required.
3. Cancellation Refunds
If you cancel your order prior to dispatch (within our 2 business days processing window), a 100% full refund will be initiated immediately to your original payment source. Once the order has been handed over to our courier partner, it cannot be canceled directly; it must be received and processed under our standard 7-day return procedure.
4. Refund Processing Timeline
Once your returned package is received at our warehouse, our quality assurance team will inspect the item within 24 to 48 hours. Upon approval:
- An email and SMS confirmation will be sent confirming the refund status.
- Refunds are initiated back to your original payment method (processed securely via PhonePe Payment Gateway).
- Depending on your banking partner or UPI service provider, the funds typically reflect in your account within 5 to 7 business days.
5. Mode of Refund
- UPI / PhonePe Wallet: Credited within 24 to 48 hours after refund approval.
- Credit / Debit Cards: Credited within 5 to 7 business days as per the issuing bank's settlement cycle.
- Net Banking: Credited within 3 to 7 business days to the originating bank account.
6. Damaged, Defective, or Wrong Items Received
If your shipment arrived damaged during transit or if you received incorrect products:
- Take clear photos or a short unboxing video showing the packaging label and the damaged/incorrect product.
- Email us at enquiry@sumiventures.in or WhatsApp/call our customer support at +91 9514707088 within 48 hours of delivery.
- We will immediately arrange a replacement shipment at no additional cost or issue a 100% full refund upon verification.
7. Contact for Refund Inquiries & Dispute Resolution
If you have questions regarding an existing refund or have not received your funds within 7 business days after approval, please contact our support team: