Return Policy

For eligible products, return requests must be submitted within 7 days from the date of delivery.

A return may be accepted when the wrong product was delivered, the product is defective or damaged, the product was damaged during transportation, or the product received is materially different from the product ordered.

The product should preferably be returned in its original packaging along with accessories, labels and other items supplied with the order.

Due to hygiene, safety and product-specific considerations, opened or used hygiene products, consumables, products damaged after delivery due to customer handling, products without required original packaging, and products specifically marked as non-returnable may not be eligible for return.

If a product arrives damaged or defective, customers should contact SumiKart as soon as possible with photographs/videos.

Return Process

1. Contact SumiKart customer support.
2. Provide the order number and reason for return.
3. Provide photographs/videos if requested.
4. Wait for return approval and instructions.
5. Ship or hand over the product according to the instructions provided by SumiKart.

Notice: Products should not be sent back without return instructions.

After the returned product is received and inspected, SumiKart will determine whether the return qualifies for a refund or replacement. Approved refunds will be processed according to the Refund Policy.

Contact Information